This happened after the telecoms giant allegedly cut back on the commissions it pays out to banks and fintechs on the sales of airtime and data.
This means customers shall hence not be able to recharge directly from their bank account till further notice.
The notification currently displace States as follows;
“Dear Customer, this service is temporarily unavailable. Kindly contact your Telecom service provider.”
“Dear Customer, Please be informed that some of Mycustomers may not be able to purchase airtime, and data recharge via banks including MOD, and myMTNApp.
However, links such as Momo agents, Jumia top up, faimoney app and others are yet available for online recharge.
In summary, the issue is between bank and telecom. However the minster of information has pledge to bring the dispute to an end in due time.